Effective Date: 26-3-2025
At Gulf Ellegence, we are committed to delivering your orders quickly and efficiently. Below are our shipping details, processing times, and important policies.
1. Shipping Coverage
We ship orders nationwide across UAE.
2. Processing & Delivery Times
Standard Delivery
- Processing Time: 1-3 business days
- Delivery Time: 3-5 business days
- Total Estimated Time: 5-7 business days
Note: Delivery times may vary due to weather conditions, holidays, or unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout based on location and selected delivery method.
4. Failed Deliveries & Address Issues
If the delivery attempt fails due to an incorrect address or unavailability, we will:
- Attempt a second delivery.
- If unsuccessful, the order will be returned to us, and reshipping charges may apply.
Please ensure that you enter a correct and complete shipping address at checkout.
5. Delayed or Lost Shipments
- If your order is delayed beyond the expected time, please reach out to us for assistance.
- Lost shipments due to courier errors will be investigated, and replacements or refunds will be issued accordingly.
6. Damaged or Missing Items
If you receive a damaged or incorrect product, follow these steps:
1. Contact our support team within 48 hours of delivery.
2 . Provide photos of the damaged package and item.
3 .We will arrange for a replacement or refund as per our Refund Policy.
7. Contact Us
For shipping inquiries, please reach out to us:
Email: nainkha72@gmail.com
Thank you for choosing Gulf Ellegence! We appreciate your trust and look forward to serving you.