Effective Date: 26-3-2025
At Gulf Ellegence, we strive to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
✔ The item is defective, damaged, or incorrect upon arrival.
✔ The item is unused, in its original packaging, and in the same condition as received.
✔ A return request is initiated within [X] days of delivery.
✔ Proof of purchase (order confirmation or receipt) is provided.
2. Non-Returnable & Non-Refundable Items
🚫 Change of mind is not applicable.
🚫 Used, altered, or damaged items cannot be returned.
🚫 Custom-made or personalized products are non-refundable.
🚫 Items without original packaging and tags are not eligible.
3. How to Initiate a Return?
If you meet the eligibility criteria, follow these steps:
1 Contact Us:
- Email us at nainkha72@gmail.com within 7 days of receiving your order.
- Provide your order number and a clear description of the issue.
2 Submit Proof:
- Attach photos or videos of the defective or incorrect item.
3 Approval & Return Instructions:
- Our team will review your request and respond within [2-4] business days.
- If approved, we will share the return shipping details.
4. Refund Process
✔ Once we receive the returned item, it will be inspected within [2-4] business days.
✔ If approved, a refund will be processed via the original payment method or through other methods:
✔ Refunds are processed within [2-4] business days after approval.
5. Return Rejection & Additional Fees
We reserve the right to reject a return request if:
- The damage is caused by the customer.
- The item is not in its original condition.
Shipping Fees:
- If your return is approved, the shipping fee will be refunded.
- If your return is denied, you can request to have the item sent back (at your cost).
6. Contact Us
For return or refund inquiries, reach out to:
📧 Email: nainkha72@gmail.com
Thank you for shopping at Gulf Ellegence. Your satisfaction is our priority!